GENERAL TERMS AND CONDITIONS
1 - Definitions - For the purposes and effects of the Contract, the following terms shall have the meaning specifically indicated for them in this article:
Contract: means this document, including all its clauses, governing the terms and conditions of the stay.
Accommodation: means the accommodation unit for tourist use that is the subject of the rental, selected by the Client at the time of reservation.
Client: means the person who made the reservation, assuming the obligations arising from the Contract of tourist lease.
Guests: means the persons authorised to stay in the Accommodation, according to the reservation.
Agency: means Host Solution Srl, with registered office in Marcon (VE), Via Alta n. 57, CAP 30020, P. Iva 04839060276, registered at REA VE - 455726
2 - Preamble - The Accommodation subject of the reservation is leased exclusively for tourism purposes, pursuant to Article 1571 et seq. of the Civil Code and Article 53 of the Tourism Code (Legislative Decree 79/2011).
3 - Reservation - Reservations can be made through the website. The reservation is considered definitively confirmed only upon receipt of the confirmation email that will be sent by the Agency after the deposit or the entire amount of the stay has been received. The payment, in accordance with art. 1385 of the Italian Civil Code, determines the confirmation of the reservation and implies the acceptance of these general rental conditions.
4 - Payment - 4.1 - In the case of reservations with REFUNDABLE RATE, a deposit of 50% of the rent is required. The balance of the rental charge shall be paid upon online check-in by credit card. 4.2 - In the case of reservations with NON REFUNDABLE RATE, payment of the entire amount of the stay is required. 4.3 - The Client undertakes to pay the Tourist Tax in accordance with current legislation. Tourist Tax and any additional charges must be paid at the time of online check-in by credit card. 4.4 - During online check-in you are asked to sign the TOURIST RENTAL CONTRACT. 4.5 - The keys to the flat will only be handed over upon full payment of the reservation total, Tourist Tax and any additional charges, and upon signing the Contract. Failure to pay or to sign the Contract when checking in online will result in the cancellation of the reservation, with no right to a refund, and the inability to access the accommodation.
5 - Cancellation and Penalties - 5.1 - The REFUNDABLE RATE allows the Client to exercise his/her right to cancel the reservation free of charge within and NO LATER than fifteen (15) days prior to the scheduled arrival date. After this deadline, cancellation of the reservation will NOT be allowed free of charge and the amount paid by the Client as a deposit will NOT be refunded. The reservation shall be considered confirmed only after the Client has paid the deposit. 5.2 - The NON REFUNDABLE RATE requires the Client to pay the entire amount of the stay at the time of reservation. In the event of cancellation, for any reason and at any time after reservation, the amount paid will NOT be refunded. The reservation will be considered confirmed only after the Client has paid the full amount. 5.3 - In case of NO SHOW (no show of the Client by the arrival date) the Client will lose the entire amount paid. If the Client decides to return the flat earlier than the end date agreed in the reservation, the Agency will not return the rent and expenses already paid. The Client, by confirming the reservation, declares that he/she has read and fully accepts the conditions relative to the chosen rate, including any penalties foreseen in case of late cancellation or no-show.
6 - Price - The rental price is indicated in the ‘confirmation email’ and includes, in addition to the rental fee due for the period of stay and for the chosen property unit, reservation and additional costs. The Client at the time of reservation and by paying the deposit or the full amount of the stay also expresses his or her knowledge and acceptance of these costs. The sums which the Client shall pay to the Agency before entering the flat shall be retained by the Agency as a non-interest bearing deposit and shall be charged to the rental payment account as stipulated in item 5.
7 - Arrival - Arrival must take place on the appointed day, between 3:00 pm and 7:00 pm. In the event of a delay, please inform the Agency in good time. Otherwise, the flat will only be kept available until 10:00 am the following day, after which it can be rented with the consequences indicated in point 5. Upon arrival, the identity documents of all Guests occupying the flat must be presented. All Guests' documents must correspond exactly to the information provided during online check-in. In the event of a discrepancy between the documents provided and the data previously communicated, Guests whose data does not match will be denied access to the flat, with no right to a refund. It is recommended that this data be entered accurately and correctly, as it will then be used for communications to the relevant bodies.
8 - Rules of Stay and Penalties - Access and stay in the Accommodation are permitted only to the persons indicated in the reservation and duly registered during online check-in. It is expressly forbidden to replace or change persons during the entire rental period. It is forbidden to accommodate a greater number of people than specified in the reservation and than the number of people allowed based on the number of beds indicated in the Accommodation's offer. For the purposes of this provision, minors of any age are equated with adults. The presence, even occasional, of a number of Guests greater than that stated in the reservation shall result in the immediate termination of the Contract pursuant to Article 1456 of the Italian Civil Code, with no right to reimbursement, and the Client shall be required to pay a penalty equal to the total amount of the reservation, without prejudice, in any case, to any greater damages.
9 - Use of the Accommodation and prohibitions - 9.1 - By accepting this Contract the Client undertakes to respect the rules of use present within the Accommodation. 9.2 - Smoking is prohibited inside the Accommodation. In case of violation of the prohibition a penalty of € 80.00 will be applied. 9.3 - Pets of any kind are forbidden. By confirming the reservation, the Client undertakes to respect this prohibition. Otherwise, the Client or his Guests will be denied access. If animals are brought into the Accommodation in violation of this prohibition, a penalty of € 200.00 will be applied. 9.4 - It is forbidden to hang and dry laundry inside the flat, as it promotes humidity and mould, compromising the Accommodation's preservation and the healthiness of the rooms. Laundry shall therefore be dried exclusively outside, in the garden or terrace, depending on the accommodation's facilities. In the event of violation, the Client shall be liable for damages and shall bear the costs of restoration, with an advance payment of € 500.00 for the removal of mould and painting. Should the costs exceed this amount, the Agency may request the integration. 9.5 - It is forbidden to use one's own cookers or electric cookers. 9.6 - It is forbidden to perform acts or behave in such a way as to cause nuisance to other residents in the building. 9.7 - All Guests are required to respect the Accommodation's Regulations, as well as to observe the hours of silence established within the same. 9.8 - Clients may be expelled from the Accommodation if during their stay they behave in a manner contrary to the most elementary rules of civil manners or if they violate the provisions set forth in paragraphs 9.2, 9.3, 9.4, 9.5, 9.6 and 9.7 above shall result in the cancellation of the reservation, with no right to reimbursement, and the inability to access the Accommodation. Immediate removal shall result in the Client losing the entire amount paid, without prejudice to further compensation for damages suffered by the Agency.
10 - Accommodation Facilities - All flats are delivered fully furnished. The fee is agreed at the time of reservation and includes the supply of water, electricity, gas, as well as the first cleaning of the premises and the first supply of linen as provided for by Art. 4 D.L. n. 50/2017, converted with amendments into L. n. 96/2017. Further services such as, but not limited to, the supply of food and beverages is not provided for by current legislation and the Client by accepting this Contract acknowledges and accepts this. Mattress covers and pillow covers may not be used as bed linen, under penalty of damages. In the event that the accommodation has more beds than are necessary for the declared Guests, only the beds that have been prepared with sheets and quilts shall be allowed to be used. The use of beds with only a mattress cover and bedspread is prohibited. Improper use of unassigned beds may result in additional cleaning and laundry costs being charged. The Client shall notify the Agency of any defects in the accommodation unit or furnishings within 24 hours of delivery of the premises. Failing such notification, the aforementioned defects and discrepancies shall be presumed to be the Client's fault. If the Client notices an inadequate level of cleanliness on arrival at the flat he/she must notify the Agency by the morning of the day after arrival so that the Agency can tidy up the property unit. It is forbidden to keep doors and windows open with the air conditioner running.
11 - Departure - The Client is obliged to vacate the Accommodation no later than the check-out time indicated in the reservation information. The flat must be vacated by the established time to allow the staff to check the state of conservation and cleanliness of the flat. Under no circumstances will it be possible to postpone the check-out time. It is essential to respect this time, as staff must have time to clean and sanitise the accommodation properly before the arrival of subsequent Guests. The flat must be left tidy, clean and free of rubbish, bottles and boxes, with the inside shelves of the furniture clean, with the dishes washed and placed in the cupboards. Appliances must be left clean and the floor swept. Should the flat not be left tidy, additional cleaning costs will be charged over and above those already paid at the time of reservation. The Client, aware of the damage that he/she may cause to the Agency and to any subsequent Guests arriving in the event of a delay in vacating the Accommodation at the time of check-out, undertakes to compensate the Agency for any damage thus caused, including the expenses incurred by the Agency in removing any of the Client's belongings and personal effects left inside the Accommodation after check-out, it being understood that in such case the Agency shall assume all obligations of custody.
12 - Security deposit - The Client is entirely responsible for the safekeeping of the Accommodation and its contents from the moment of his/her arrival until the moment of his/her departure. The Client undertakes to take the utmost care of the flat (walls, floors, etc.), its furniture and domestic equipment (crockery, fridge, mattresses, etc.). Any broken or damaged items must be compensated. At the time of reservation, the Client is required to pay a deposit. The deposit is a guarantee for any damage or breakage caused during the stay, for the commitment to return the flat tidy and clean and for the respect of the rules of civil coexistence including the hours of silence from 11pm to 8am and from 1pm to 3pm. In the event of loss or failure to return the keys, the Client shall be charged the cost of replacing the locks, with an advance payment of € 200.00. On departure the condition of the flat will be checked and in case of irregularities a charge will be made to the credit card. The amount of the deposit will be retained in case of damages found in the flat or for non-observance of the cleaning rules. If there are no damages or irregularities in the cleaning conditions, the refund will be made from the third day after check-out.
13 - Agency's responsibility - The Agency acts exclusively as an intermediary between the Client and the owner of the flat. Consequently, it assumes no responsibility for any damage to the Accommodation, breakages, malfunctions, accidents, thefts, losses, delays or other inconveniences that may occur during the stay. The Client expressly exonerates the Agency from any responsibility for direct or indirect damage caused by third parties or by the blameless interruption of services. In any case, the Agency undertakes to provide assistance to report and facilitate the resolution of any problems, without this implying the assumption of any direct responsibility. Any claims for damages shall be addressed exclusively to the owner of the flat, through the Agency, who shall merely transmit the communication without assuming any obligation to intervene or guarantee.
14 - Protection of privacy - The Client and the Agency mutually authorise each other to communicate their personal data to third parties in relation to fulfilments connected with the rental relationship pursuant to EU Regulation 2016/679 and Legislative Decree 196/2003 as amended. The personal data provided to the Agency shall be processed by the same in compliance with said Regulation, solely and exclusively for purposes related to the provision of the reservation service, the required public security, administrative, accounting and tax fulfilments and the sending of electronic communications for the updating of rates and offers. The Client is obliged to consult the Extended Information Notice at the following address: https://www.hostsolution.net/privacy-cookies-policy The sending of the deposit expresses the Client's acceptance to the processing of personal data for the purposes set out above.
15 - Special rules - The Agency reserves the right to inspect the premises in order to verify their scrupulous maintenance. Should the inspection reveal serious non-observance, the lease shall be understood to be terminated by right, with immediate effect, for non-fulfilment attributable to the Client, and the Agency may order the immediate evacuation of the premises, using, if necessary, the police force, without prejudice to the right to request compensation for any damages and reimbursement of costs for interventions by specialised personnel due to incorrect and negligent use of the flat's equipment. Personnel employed by the Agency or by its trusted companies shall be authorised to enter the flats in case of need even in the absence of the occupants. The Agency reserves the right, in case of unforeseen circumstances in the assignment of the booked flat, to replace it with another one having similar characteristics. In this case, if the replacement flat is more expensive, the Agency shall bear the additional costs. When making the reservation on the website, the Client selects the accommodation independently, taking into account the characteristics and equipment indicated in the advertisement. Once the reservation is confirmed, it will not be possible to change the assigned accommodation for any reason. Any specific preferences (number, floor, orientation, view, etc.) must be assessed by the Client prior to the reservation, as the Agency does not guarantee any possibility of subsequent variation. After the reservation has been confirmed, should the Client need to make any changes to the reservation (such as changes to the arrival date, departure date, number of nights or number of Guests), he/she must submit a written request to the Agency. The Agency reserves the right to evaluate the request, without this entailing any obligation to accept it or any right of the Client to obtain the requested change. The pictures of the furnishings published on the site are for illustrative purposes only and do not constitute a binding contractual element. Any differences between the photographic representations and the actual state of the Accommodation shall not constitute grounds for a claim or request for compensation by the Client. The data on the energy performance of each property unit are archived and available for consultation at the Agency's office.
16 - Applicable Law and Jurisdiction - This Contract shall be governed by and construed in accordance with the laws of the Republic of Italy. The Court of Venice shall have exclusive jurisdiction over all disputes arising out of this Contract and in any case related to it, including those relating to its validity, effectiveness, interpretation, execution and termination.
17 - Acceptance - Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the Client declares that he/she has carefully read and examined all the contractual conditions set out above, that he/she has understood their content in every part and accepts them in full and unconditionally, undertaking to comply with them without reservation.
